Hacked account
Hi i have a problem, i was playing from 2018-2022 then stopped for couple of years, then came back to the game four months ago, when i came back, my account was active and was hacked by someone, I contacted pubgm support and got the account back, now the hacker got the account back and i can’t do anything, any help? I have the serial number of the phone I created the account with, i have some receipts from when i was playing before, please help.
Note that I can’t contact pubgm support in these three months because of an older claim
Solution:Jump to solution
Please submit Recovery via https://pubgmobile.live/support if your in-game recovery claim has been rejected.
8 Replies
I have card that i used, also tons of screenshots and video recordings of me in the account, also a screen recording with voice when I entered conquer, i can proof that the account is mine in many different ways
They don’t care about the Community Bro @Dosh
Who can i talk to?
None, You have to wait these “moderators” are awake and they will send you the same fomular as always to let you fill it
Your account might still be linked to the hacker’s device. First, try resetting your password using the official PUBG Mobile website. If that doesn’t work, check if your account is linked to social media (Facebook, Twitter, Google, Apple) and log in from there. Since you have your old device’s serial number and purchase receipts, you can use them as proof of ownership.
Since you cannot contact PUBG Mobile support due to the 3-month restriction, try reaching out through a different method, like their official email or Twitter support. If the issue persists, create a new support ticket after the restriction period ends.
And they will still ignore you and reject you even you sent them proofs
Can i have their support email?
I can’t dm their twitter account
Solution
Please submit Recovery via https://pubgmobile.live/support if your in-game recovery claim has been rejected.