Videos restricted from R2

Hi, I received two emails from Cloudflare regarding Traffic Restriction. However, I am utilizing R2 Storage with a custom domain for my files. I noticed that Cloudflare R2 offers free egress in its features. Therefore, I am unclear about the restrictions I am facing. Could you please help me and assist me in resolving this issue? Two mails: 1. We have discovered that recent traffic from one or more of your web properties may have caused a congestion event on our network. In an effort to preserve service to all Cloudflare customers, we have temporarily decreased the performance of any web property at issue for traffic management purposes. Some of your visitors may experience altered performance until this congestion event has subsided. The affected properties are: 2. We have determined that one or more of your web properties appears to be serving videos or a disproportionate amount of large files without using the appropriate paid service such as R2, Stream, or Cloudflare Images. In response, we have temporarily stopped serving some of the traffic at issue. A few of your visitors may experience altered performance until this issue is resolved. If we conclude this issue remains unresolved, we may take further action including continuing to alter performance or deactivating problematic zones from the network.
6 Replies
Erisa
Erisa4w ago
@saw can you share the domain or account id please?
saw
sawOP4w ago
Account ID: 333b28735e4f0aa453368094d7d99aa4 @Erisa hi, can you please check the issue.
Cyb3r-Jak3
Cyb3r-Jak34w ago
We have escalated this issue for you.
saw
sawOP4w ago
Thank you so much.
Kiki Y
Kiki Y4w ago
Hi @saw this is Kiki from Cloudflare, I just sent you a PM. Could you please reply to my PM when you have time? Thank you!
saw
sawOP4w ago
Hi, Is there any update?

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