Account Hacked
I try to recover my account because hacked but "Claim decline. Please fole your claim using regular device" What does this mean ?
#HELP
Solution:Jump to solution
The message means that your claim was declined because you are not using the device that was regularly used to play the game. To successfully file a recovery claim, try using the device where you last played PUBG Mobile before your account was hacked. If you no longer have access to that device, contact PUBG Mobile support with proof of account ownership, such as purchase receipts, in-game screenshots, or other relevant details. Keep following up with support for a response.
5 Replies
@everyone
@Piston
@EdnaKali/Shyntlyn NAシ🇧🇬
@alboz
@MZ×GamingYT
same problem
Solution
The message means that your claim was declined because you are not using the device that was regularly used to play the game. To successfully file a recovery claim, try using the device where you last played PUBG Mobile before your account was hacked. If you no longer have access to that device, contact PUBG Mobile support with proof of account ownership, such as purchase receipts, in-game screenshots, or other relevant details. Keep following up with support for a response.
Yeah, i bought a new phone
thank uu im already submit form recovery
"Wait patiently; your issue might be resolved soon." ✅