Аccount hacking
Hello, my PUBG Mobile account was hacked, and I lost access due to two-factor authentication linked to the hacker’s phone number. I still have access to my email and can provide proof of ownership. I contacted support but got no response. Can you help?
I've already written to support a couple of times through the game, but they don't answer. I also wrote to the email, but there's no answer either.
I've already written to support a couple of times through the game, but they don't answer. I also wrote to the email, but there's no answer either.
Solution:Jump to solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
10 Replies
Hello, @NinjaKAI. If you have contacted customer service through e-mail, you will get response within 7 days. Please check spam/junk folder also.
I check my email every day, including all folders, but I still haven't received any response. I have contacted support both via email ( [email protected] ) and through the game multiple times. Is there any way you can assist me here on Discord? The account is 100% mine, and I can provide solid proof of ownership.
Solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
ok, i'll hand it in again. but i doubt they'll answer me there
what should i do if i cant attach a file. i have two checks but i cant upload them. i will fill in all the other fields completely
@ʕتʔZombieᰔᩚ
If you have many purchase records, please record a video. Upload 1 video only.
my account got hacked too
5183458856
Thanks. I sent it, how quickly will they answer me and where?
You can track the status of your recovery through https://pubgmobile.live/status. The verifying process will take 7 days.