Banned for 7 days
Hi everyone, so I’ve been receiving a message saying I have been banned for seven days for insufficient amount of UCS or a legal transaction or a refund I have not performed any refund or any illegal transactions. The only thing I purchase with is either. Midsbuy or directly from the game and as you can see my profile has been charged with a lot of UCs previously and it’s loaded so I don’t have to refund anything right now or do any of the illegal transactions may I just know what’s going on? ID 582238427
Solution:
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Hello, @ＢＡＲＢＩＥ Ｔ!
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
Please refer to the Prohibited Illegal Transactions Announcement in the game for further information:...
18 Replies
Solution
Hello, @ＢＡＲＢＩＥ Ｔ!
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
Please refer to the Prohibited Illegal Transactions Announcement in the game for further information:
I tried to file a claim it says there are 0 penalty on my account ! I cant file it
Can you please solve the problem?
Can you share a video recording of it?
Sure
Can you please not mark it as answered as obviously it is not?
It is answered for the original question, which is related to your banned account. We will get confirmation regarding why you're unable to file a claim.
Thanks
The punishment specified (UC-related) does not have any File Claim process. The only way to end the ban sooner is by purchasing back the UC.
Why do I have to purchase back UC!!! I have like 4k in there I did not use! Makes no sense to me
You have to purchase back the UC that falls under these rules: https://discord.com/channels/393088095840370689/1349901247787962408/1349903110709055509.
You are not answering my question last time I charged more than 6000 UC and I did not use them. I wanted to wait for the new crate. My account has UC in it. I don’t understand why do I have to recharge again? Can I talk to someone who knows what I am asking please ?
I did not do anything from the picture you provided. I bought my UCs from the game directly
You're confirmed to have refunded purchases, @ＢＡＲＢＩＥ Ｔ. Please refer to the second point in the first screenshot I have provided.
We unfortunately cannot help you with this any further through the community. Please refer to the account suspension notice you have received.
I did not preform any refund as I said I spent more than 10k on my account why would I refund!
It was confirmed by Tencent. There is unfortunately nothing else we can do help you any further.
Is there a way I contact tencent? Because Thats fraudulent if its true I never preformed any of that
Hello, @ＢＡＲＢＩＥ Ｔ! Is your account still banned?
It is not I had to charge uc that I didn’t need to charge just a waste of money