Support page errors out on business plan. How do I contact cloudflare?
Support page errors out on business plan. How do I contact cloudflare? Takes me to this page after filling out the support form. Same result whether I try to open a case or chat.
9 Replies
Follow the instructions there to make a case about not having access
Unfortunately that leads me to the same page
If it helps this is the exception that is thrown in the URL
https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5D
Cloudflare Docs
Cannot locate dashboard account · Cloudflare Support docs
We are making some improvements to our support experience. This could be causing a temporary issue linking your dashboard account and your Cloudflare Help Center My Activities sign-on information.
Moreover, I dont get any confirmation emails so i dont know if ticket is getting submitted or not
given that there are no confirmation email, i would assume they are not getting submitted
What does? The instructions on how to submit a case? You should be able to do that without issue still
yes I am not able to submit a case
it errors out. see my screenshot above
that is the page I land on when i attempt to submit a case
when i try to submit a case it takes me the screenshoted page with the URL i pasted earlier
and youre making that through https://dash.cloudflare.com/?to=/:account/support ? and not any other page?
correct
@Erisa / @Chaika is there any way to get a hold of cloudflare suupport team here. Given that there is no email support/ phone support and the support forms/chat doesn't work!
can you share the account id? (its safe to share publicly, but you can also dm it if you want)
https://developers.cloudflare.com/fundamentals/setup/find-account-and-zone-ids/
i can escalate with that