Error installing version 1.9
Hi, I am trying to install version 1.9. It installs correctly, but in the last process of the installation, when the command console comes up, I get this error. The plugin, it seems to work fine, but every time I load a project, I get this same window and the same error. I have tried several times, but I always get the same error. The screenshot is in Spanish, but I put the translation in case it helps. Thank you.
Translation:
The command syntax is not correct.
Traceback (most recent call last):
File “C:\sersault_path.py”, line 7, in <module>.
with open(output_file_path.as_posix(), 'w') as f:
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
PermissionError: [Errno 13] Permission denied: 'C:/Users/Raul'.
Access denied.
Press a key to continue . . .
11 Replies
Hey @Raul GS 🙂
Can you try running the installer as admin?
And also, do you have any antivirus that might be blocking Dash?
It may help if you try to install it into another location than the one that seems permission denied, or adding an exception to the Dash installation file in your antivirus / windows defender
Ok, I'll give it a try and let you know. thanks.
@Daniel - COO I have the same issue, same with installer as admin
It seems to be something with the installation path. Installing it as administrator, in my user, it installs fine, but when I open a project in unreal, I get the command console and the same error. I have installed in ‘c:\UsersRaulGS\Dash’ in case the error is that my user has a space ‘Raul GS’, it installs fine. But when I open a project in Unreal, and I click on the Dash icon, it starts to load and gives several errors in the Log. I've only been able to get it to work by installing it in a different path than ‘C:\Users...’. In ‘C:\Dash’ it installs and works fine.
Thanks for the info! Good that it works in another path at least
Were you both able to try allowing Dash in Windows Defender and/or any other antivirus you may have? 🙂
@Raul GS @Awening
Well, I haven't tried it, the Windows Defender thing, because when I saw that what I said happened, I thought it wasn't Windows Defender, but the route. I'm going to try it and see. But the strange thing is that with previous versions of Dash, I haven't had any problems.
Question. By allowing Dash in Windows Defender, do you mean the installer?
Yes the installer, thanks!
Yee it is very strange, but we made some changes to the installation process that might be related, just trying to learn all I can about this problem to help the devs
Perfect, I'll give it a try and let you know. Thank you.
The same thing still happens even though I allow it in Windows Defender.
‘C:\Users\Raul GS’.
It installs fine, but when I open the project in Unreal, the command console comes up with the error I told you about earlier. When the command console closes, I click on the plugin icon, it starts to load and sometimes it opens the Dash toolbar and sometimes not. This is always when I load the project. Please note that it is a project with nothing, only Dash.
‘C:\Users\RaulGS’.
It installs fine, but when I open the project, the Unreal log shows in red, what I put in the attached file ‘Log_Unreal.txt’.
‘C:\Dash’
It installs fine, but whenever I load a project and click on it the first time, this screen comes up and it takes a while to load the Dash bar.
This last image I uploaded, it comes up in all three installation paths.
And as I said before, I have never had any problem installing Dash before.
One last thing I have noticed is that in the installation, before starting to download the packages, I get two messages at the beginning that say:
The command syntax is not correct.
The system cannot find the specified path.
and then it starts downloading and doing the rest and closes, so I guess it has finished installing, because when I get the error that I showed at the beginning of the post, it tells me to press a key to continue and closes. Maybe it hasn't been installed properly, and I think it has.
thanks for the info!
@Ilgar (Software Developer) can you check? A bunch of info above here in this thread. I think it is some sort of permission error but a bit outside my depth here😬
@Raul GS hello 👋🏽 Go to PM
Fixed. By installing Dash into a folder path whthout whitespaces