License Problems
because i can't connect on the Dash site, like if it was not possible to identify
39 Replies
doing a thread instead @theoms13 🙂
Not really following me either 😄 What Dash license do you have?
If you send me your email in a DM, I can check for you
i have a student license
Alrighty, so then you only need to uninstall your current Dash version and then download 1.9.0 and install it🙌
https://www.polygonflow.io/download-latest-dash
Ok sir 🙂
but what i wanted to ask was "where can i cancel my subscription if i wanted to ?"
where is the license manager ?
aaha, sorry if I missunderstood what you needed help with!
with this you can log in and manage your license: https://polygonflow.onfastspring.com/account
No problem thank you 🙂
i reinstalled it but it does not work ..
what happens exactly?
i dont get the icon
anything in the UE output log?
i try to Copy the GraphNUnrealPlugin
i still havent the dash icon
and nothing in the ue output
alright, can you search for Dash installation in windows search and see if you can find the Dash installation folder and send me a picture of its content?
and i already uninstalled it !!
hmm alright, if you try again to install 1.9.0, can you check as a last step you get one or two cmd windows?
yes because they did not show up last time
yee I thought so, they are important
but why ?.
why they are important?
no why they did not show up?
^^
haha, that's a good question
If one runs the uninstall Dash app, and then try to install 1.9.0 they have appeared 100% of the time for us
do i need to wait or i hit next?
Ohh yee you should wait
i dont remember that it was that long ^^
i am still waiting aha
Yee it should be a few seconds only, so here is the problem 😦
it was working perfectly 30 minutes ago before the uninstallation 😦
can i try to restart the computer ?
so regarding this steps, they usually work
can you record a video when you perform all of these steps? So I can see if you are doing something wrong?
we can try these steps and record first, then PC restart✅
okkk
but i did not get the cmd windows
Yee if one get stuck on the installing step, you won't get the cmd windows
ok but even if the cmd windows did not show, i need to follow these steps ?
😦
the video is too heavy ..
https://www.swisstransfer.com/d/2ae9716f-ab75-43d2-8c80-831f98963f54
i am so stressed..
Thanks will check!
Yee if you get stuck on installing, it has failed for an unknown reason and you have to do a half-manual install (these steps)
but it's still not working
very very strange 😦
So sorry about this
now when you opened ue 5.3, was there anything then in the output log about Dash or polygonflow or graphn?
nothing..
it is not possible to stream you?
because now i lost everything and i'm desperate.
i , again, tried to uninstall Dash but is it normal to still have the Dash folder and the graphNunreal after that ? or do ineed to delete them too?
Do you mean call? we can give it a try yee
yes a call !
sending you a DM and we can call there
ok thank you 🙂