help my
@Ghazali @ขุนแผน&NO.1࿐ @Arnavya ello, my email associated with the game was hacked and someone stole my account. I tried hard to recover it, but I did not succeed because the thief charged Yusei in the account and filed complaints that he bought the account. Can anyone help me?
When I file a complaint now, this message appears to me, and when I enter the pupg security team and fill in my information, they respond to me with another message as shown in picture 2
please help my to recovery my account I have all the evidence to prove that I own the account.
10 Replies
Solution
It seems that you did not read what I wrote carefully. I actually made several complaints, but I could not recover my account. You can see the pictures.
Have you already submitted a recovery request through the community support form?
yes
I need more help and to contact a PUBG admin to recover my account
If you have already submitted a recovery request through https://pubgmobile.live/support then please wait for an email response from [email protected]. Keep in mind that the result you receive will be final.
It seems that you did not read what I wrote and explained well. I sent pictures and sent a complaint and they replied to me in the mail that the account has transaction risks and the account is in a suspicious situation and I did not benefit anything. I need an admin who can help me seriously.
They actually responded and I didn't benefit from anything. Didn't you see the picture?
The person who stole my account is very malicious. He charged UC in the account and sent fake complaints that he bought the account and I did not sell it. He hacked my account. The account is currently in an abnormal state. flaged. This is how they respond to my messages in the mail.
The email response you received is from the PUBG MOBILE Security Team which states that you cannot submit an in-game recovery claim due to your account being in an unusual state.
You can still submit an account recovery request through https://pubgmobile.live/support which is originally a Google Form. This community support form is checked by Error, a member of the PUBG MOBILE Operations Team. This is a different team than the one who sent you the security status email.
You cannot recovery your account on Discord. If you are unable to submit a recovery request in-game, you will need to submit one from https://pubgmobile.live/support and wait until you receive an email from [email protected].
Is this helpful?
ok thenk you sir 🙏🥰