My account got locked, I need help

so my friend sent me a short vid about someone talking about website that makes giveaways for skins but u have to sign ur riot acc including pass and username.
so i sign in with my acc and in the next day i got msgc from riot that my e-mail acc got changed so i changed the e-mail and my password, after that i tried to play, riot locked my acc.
then i talked with the riot help and they asked from me my acc info but i cant remember almost any thing cuz 4 years went by so they refused the unlock my acc
if any one want to complain or say any thing DM me

JJK so my friend sent me a short vid about someone talking about website that makes ...

Metamorphosis•2/17/25, 3:30 PM

What info do you not remember exactly

Metamorphosis•2/17/25, 3:30 PM

First creation date should be in your email

Metamorphosis•2/17/25, 3:30 PM

If you made any purchases, you will find those in your email as well

JKOP•2/17/25, 3:32 PM

I know but i deleted riot emails so i can clear my email so now i cant find any good info about my acc
but i have some pics that proves my acc

Jidat•2/17/25, 3:46 PM

If support isn't willing to unlock the account then unfortunately no one can help u

JKOP•2/17/25, 4:01 PM

): ok thx for trying to help

JJidat If support isn't willing to unlock the account then unfortunately no one can hel...

JKOP•2/17/25, 5:08 PM

I currently own the account and the email, but they just want to make sure that the account is mine

JJK I currently own the account and the email, but they just want to make sure that ...

Metamorphosis•2/17/25, 5:08 PM

Wdym by “currently”

Metamorphosis•2/17/25, 5:08 PM

Did you make the riot account?

JKOP•2/17/25, 5:09 PM

yes

JKOP•2/17/25, 5:11 PM

the hacker stole my email but then i got my email back and changed it + i changed the password but the riot locked my acc

JKOP•2/17/25, 5:14 PM

JKOP•2/17/25, 5:14 PM

JJK Click to see attachment

JKOP•2/17/25, 5:17 PM

When the Russian hacker canceled two-factor authentication this showed up

JJK Click to see attachment

JKOP•2/17/25, 5:17 PM

and this when he changed my email

JKOP•2/18/25, 6:19 AM

please help

JJK please help

Metamorphosis•2/18/25, 6:25 AM

Unfortunately nobody here can help you, only riot support can help you. And if they don’t… you’re outta luck.

JKOP•2/18/25, 7:05 AM

I remembered that the first email

ItsTMK•2/18/25, 7:53 AM

Open a ticket

JKOP•2/18/25, 8:39 AM

I opened a ticket and explained everything to them, but they did not believe me. This account was mine

JKOP•2/18/25, 8:41 AM

They are some of the worst support people I have spoken to
Every time they refuse to help me and do not look at the evidence I give them

JJK They are some of the worst support people I have spoken to Every time they refu...

Metamorphosis•2/18/25, 8:41 AM

What evidence did you send them?

JKOP•2/18/25, 8:44 AM

Everything, even the pictures while I was playing with the account, old emails, and information such as the ID, region, and when the account was created

JJK Everything, even the pictures while I was playing with the account, old emails, ...

Metamorphosis•2/18/25, 8:45 AM

And what information could you not provide?

JJK so my friend sent me a short vid about someone talking about website that makes ...

essy•2/18/25, 9:42 AM

once happened to me

essy•2/18/25, 9:42 AM

the hacker sold my acct to a guy

essy•2/18/25, 9:43 AM

and i found that guy

essy•2/18/25, 9:43 AM

took my acct back

essy•2/18/25, 9:43 AM

and changed everything

MMetamorphosis And what information could you not provide?

JKOP•2/18/25, 9:48 AM

Such as the first agent you opened in the account and the first skin for any weapon

JKOP•2/18/25, 9:48 AM

The account level

JJK The account level

essy•2/18/25, 9:49 AM

nobody remembers those

essy•2/18/25, 9:49 AM

val support team is bogus

Eessy once happened to me

JKOP•2/18/25, 9:50 AM

I was able to recover the account and change the email
But the problem continues with Riot and my account is locked

Eessy nobody remembers those

Metamorphosis•2/18/25, 9:50 AM

I’m there with you on that one :ChillBar_pray:

JJK I was able to recover the account and change the email But the problem continues...

essy•2/18/25, 9:50 AM

how much did u spend

JKOP•2/18/25, 9:51 AM

to what?

JJK to what?

essy•2/18/25, 9:51 AM

skins

JKOP•2/18/25, 9:52 AM

I didn't pay anything for skins

JJK I didn't pay anything for skins

essy•2/18/25, 9:53 AM

then no worries

essy•2/18/25, 9:53 AM

create new acct

JKOP•2/18/25, 9:53 AM

I got the skins from the Battle Pass

JKOP•2/18/25, 9:53 AM

I have been playing the account for 4 years

essy•2/18/25, 9:53 AM

rip fren

noodless•2/18/25, 12:46 PM

hey guys same thing happend to me w skin giveaways. I managed to get my email back and i put 2 factor and changed the password yesterday but today i got a russian email saying that its a request to change the password probably they were too late cz i already got my email back on the account but i still changed password again and also on my email that i use for the account i changed password too and put 2 factor w phone number there too so im just asking am i going to be fine and is riot going to lock my account because of all this activity. i did sumbit a ticket but i got my email back before they replied and after this russian email today i sumbited another ticket. so im just curious am i going to be fine?

Nnoodless hey guys same thing happend to me w skin giveaways. I managed to get my email ba...

Jidat•2/18/25, 12:52 PM

U should be fine, just check the DOB on the account while u have the chance

Jidat•2/18/25, 12:52 PM

And just check everything

Jidat•2/18/25, 12:52 PM

Any info