Account hacked and I can't claim my account unsave environment
I have been not playing game in 2024 offline for one year
When I login to the game from a month ago I found 3 different devices account got hacked
I played daily one match
When I tried to claim account it Said Un save environment
What to do
Solution:
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If you still have access to your PUBG MOBILE account, please try linking a mobile number and enable secondary verification through your Account settings of the game. After enabling secondary verification, log out of your PUBG MOBILE account from all devices one time, the unauthorized user should not be able to access your account after that.
If you are unable to link a mobile number and turn on secondary verification, you may also try submitting an Account Recovery request from the login menu of the game using the Help option located at the top right side of the screen.
Make sure that you submit your claim on the device you used most frequently to log into the game and provide as much information as possible. ...
3 Replies
Solution
If you still have access to your PUBG MOBILE account, please try linking a mobile number and enable secondary verification through your Account settings of the game. After enabling secondary verification, log out of your PUBG MOBILE account from all devices one time, the unauthorized user should not be able to access your account after that.
If you are unable to link a mobile number and turn on secondary verification, you may also try submitting an Account Recovery request from the login menu of the game using the Help option located at the top right side of the screen.
Make sure that you submit your claim on the device you used most frequently to log into the game and provide as much information as possible.
Only submit an account recovery request through the community support form if the recovery claim submitted in-game is rejected.
The problem that he linked new email
And phone
I can login with Google icon
When I try recovery it says unsafe environment
😢
If that is the case, you can submit an account recovery request through https://pubgmobile.live/support.