Where do i make a support ticket about login problems.
i'm not receiving my sms verification code on my phone number
Solution:Jump to solution
If you are unable to receive the verification code, we recommend checking the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please kindly check whether you have safelisted these 2 email accounts, "[email protected]" and "[email protected]"....
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Solution
If you are unable to receive the verification code, we recommend checking the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please kindly check whether you have safelisted these 2 email accounts, "[email protected]" and "[email protected]".
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the problem persists, please reach out to the customer service via in-game or by sending an email to [email protected].