My pubg account has been stolen Account ID: 51359718670
hello .
Dear PUBG Mobile team Please review my complaint again
My account is in history
(January 2, 2025) Hacked
My account ID is 51359718670
I had linked my account to my email
But my email was hacked And I made many attempts to recover my email But the recovery methods have been changed by the hacker
Then the hacker got into my pubg account and I couldn't get into my account anymore
In the first stage I tried to file a complaint through the in-game recovery tool to recover my account
But because that person had logged into my account and the system had detected suspicious activity in my account, it did not allow me to submit my claim.
And I was facing the error 30400044
While I was playing with my old device, which is Xiaomi Redmi Note 11S, and I was logging in with this device for several years, I tried to register my complaint, but my device was not approved.
Please check my account history and see that my Xiaomi Redmi Note 11S device is old and the device that on the date (January 2, 2025) It has entered my account, it is new and the device is a hacker
All my old friends in pubg know that my account has been hacked And they can guarantee you that I am the owner of my account
their id :
5622155696
『ツ』๛HONEY
5331705438
59¹丨TOKYO
5817392020
IRAN・Dokht
51510431039
๛SąRą
51824472673
ʚhoney
5231558623
亗十Mahein十亗
I will send the screenshots again Please do not ignore and help me recover my account
Please check my reasons and documents
I request Link my account to my new email This is my new email :
[email protected]
I hope you will bring me back to pubg mobile
Solution:Jump to solution
Hello, @Endless!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
9 Replies
Solution
Hello, @Endless!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a recovery request through community support form.
I can't submit a claim from within the game, the system won't approve my device even though I've been logged in with this device for several years, I submitted a form through the link you sent but I didn't get a response, I'm worried about my account
My claim is not sent from within the game and I get an error I get this error with my old device that I used to play PUBG for several years, why?
I have my full account documents Also, all my old friends know that my account has been hacked and are willing to guarantee to the support that I am the owner
Please tap on ''PUBG MOBILE Security Team'' option and follow the instructions.
@Quendi
I have followed all the methods for a month It's sad that my expensive account got hacked and support didn't help to recover it I am tired and disappointed of all these attempts to recover my account
Yes, the pubg team advises contacting support, and support recommends applying for in-game recovery. If this is not possible, as with me, for example, you write to the support post for help, and they again recommend submitting applications inside the game, because there is an answering machine from a bot that does not understand the essence of the problem.. a vicious circle.
Is there really no way? I spent 1000 dollars on my account last season This issue bothers me that I spent a lot of time on my account And I spent a lot of money in my account And I got hacked easily and the support doesn't help me