Account got hacked right after reclaim…. What can I do to get my account back, I got all proof
I got my account hacked but I can’t reclaim because there’s a three month cool down pubg mobile pls help me
Solution:Jump to solution
Hello. :r_pengwave: Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information....
11 Replies
You can report this to pubg support and get a reclaim for account
@hyunyooo I already did reclaimed last week to unlink my old email (I had trouble logging in) now I can’t file another claiming bc there’s a three months cool down.
I don’t think you can get another instant reclaim from them you can only wait 3 months for another reclaim
But it’s my birthday
Nooooo😭😭😭
Is there pubg official staff that can do something about it 😭 this is so unfair
You can try to reach out to them but i doubt they would do anything other than tell you to wait 3 months
Solution
Hello. :r_pengwave: Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a support request through official support subreddit with your numeric user identification and a detailed description of the issue.
My account was stolen too.. six years of playing, a lot of purchases, and memories...i lost everything... support sayed, that my account has been flagged as being in an unusual state, and my claim cannot be approved at this time.
I do not know, what I must do... I'm really disperaded🥺
@Zuelle can you accept my request I wanna ask you something pls
Good luck 🍀 we both going through the same thing
I hope we can get our accounts back.🙏 Have you written to support? What do they say?
They didn’t reply yet