Login problem
Hello PUBG, my account link is via Facebook and my old number no longer works. When I want to log in to it via Facebook, it logs me in but asks me for the verification code that was sent to my old number. So what is the solution so that I can log in with my account?
Solution:
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If you are not able to access your account because you no longer have access to the phone number, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there. Please keep in mind that you will either need to know the UID or the current username of your account to be able to submit a recovery request.
If your claim is rejected, you can submit an account recovery request through the community support form....
5 Replies
That's mean you must add sent verification idk what's called correctly. My suggestion is go and get your number back very simple just call your provider they guide you further actually it's not that difficult if you compare with PUBG support
I can’t get my number back because I was living in Turkey and now I’m living in Malaysia and my old number is Turkish so I can’t):
I can’t get my number back because I was living in Turkey and now I’m living in Malaysia and my old number is Turkish so I can’t):
i have the same problem
and i need help
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim. Ensure that the details you provide are accurate, otherwise your claim may be rejected.
If your issue is not resolved after receiving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support Remember to include a description, your numeric user identification and a screenshot of the customer service conversation.
Solution
If you are not able to access your account because you no longer have access to the phone number, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there. Please keep in mind that you will either need to know the UID or the current username of your account to be able to submit a recovery request.
If your claim is rejected, you can submit an account recovery request through the community support form.