30 day ban
Hi,
My account (5373528225) has been banned for 30 days by PUBG Mobile. They have banned me because Ipurchased UC from illegal website but I did not do this - I purchased UC from Midasbuy which I thought was authorised and partnered with Tencent. Could you please help me understand what is going on and when the ban will be removed from my account?
Here is the message I receive when I try to login:
“You account has been banned for 30 days due to the outstanding amount of UC owed. The system has detected refunds or illegal transactions on your account and deducted the corresponding amount of UC from it. If your UC balance is insufficient, this will result in a UC deficit. As soon as more UC is purchased, it will continue to be deducted until the amount owed is cleared. Please promptly settle the amount owed to regain access to your account.”
There is also a “file a claim” button under this message however when I click it I am taken to a page where it says “0 penalty found for this account”.
"How much amount i need to refund? And also tell me when it will be unban? And which problems can i phase after getting unban? Still can i play Ranked Matches"
Solution:Jump to solution
If you've made illegal or unofficial purchases or were involved in refund fraud, your UC will be deducted until the amount is recovered. You may also face restrictions on game features or a possible account ban depending on the violation's severity. For assistance, contact customer service in-game.
5 Replies
Your purchase was refunded most likely
Your account was most likely banned for negative uc.
L for scamming game. Return the refunded money by buying uc of the amount you have refunded, if deficit is solved you will get your account back on the stated date I guess.
You account was banned not for midasbuy, but because you done refund on it. If you don't make balance to 0 even after 30 days you wont get unban untill balance will be positive
Solution
If you've made illegal or unofficial purchases or were involved in refund fraud, your UC will be deducted until the amount is recovered. You may also face restrictions on game features or a possible account ban depending on the violation's severity. For assistance, contact customer service in-game.
Brother did you buy UC from any third party because this kind of issue only happen with carding UC so my suggestion to you create new acc.
If not
Call your bank see what they said, reverse charge back if your bank made by mistake take statement go for support explain them take your acc back.
Your Welcome
One more think if someone offer you UC at low price,say them I will take it but only with gift card purchase..don't buy with card basically they use someone else card who don't even know about purchase when they saw fraudulent activity they made charge back
But with gift card u'll not face any issue at all