Network error when file claim
When i make claim file in pubg i faced this message
Solution:Jump to solution
This means the customer service team has already submitted an appeal for you. If your account is still banned when you login then that means the ban appeal has been rejected. If this is the case you will need to wait until the ban duration ends. Is this explanation helpful?
18 Replies
Simply reset the game and it will work again
I restared the game, remove it and download it again, use vpn use the emulator no thing work
Maybe the device is the problem
Try it on another device
Now i changed the device with apple device and the same problem
@hyunyooo @Nuseif
What file are you trying to claim?
Try different network
Also the same, i tried mobile data and also network error
Try contacting pubg mobile customer service
I tried yesterday, will they respond soon or will take long of you have an idea
I got unfair ban for 60 days and i want to claim this
Do you still need assistance regarding this?
Yes sir, i still have this issue
@delfin me to same problem !
Have you tried sending an email to [email protected] to appeal for your ban @mario007, @fury98? If so, could you please send a screenshot of the reply you received?
Solution
This means the customer service team has already submitted an appeal for you. If your account is still banned when you login then that means the ban appeal has been rejected. If this is the case you will need to wait until the ban duration ends. Is this explanation helpful?
Yes, I know that but this not help, I dont make anything that violate the rules.my emulator is updated and after the ban I made another acoount to test if i will get ban because of emulator. I dont get anything. So i believe this by fault. Any one give me the reason of ban
We cannot assist you any further through the community regarding this. Feel free to reach out to the customer service again for assistance.