Request for Assistance Regarding Account Ban or Temporary Freeze

Dear PUBG Mobile Support Team, I hope this post finds you well. My name is Sajjad Hossain Jony, and I am reaching out regarding an issue with my PUBG Mobile account, which has been temporarily frozen or banned due to "abnormalities in the emulator" as indicated in the notification I received. Account Details: ID Name: ACID・JONY ID Code: 5156227337 Account Age: Active since 2019 (7 years of dedicated gameplay) Rank: Investigation Corporal I have always played PUBG Mobile with integrity, adhering to fair play principles, and have never engaged in any form of cheating. I use Gameloop with its recommended settings to play the game and occasionally rely on a VPN (such as WARP or DNS) to access PUBG Mobile, as the game is officially banned in Bangladesh. This setup has been consistent for years without any prior issues. Recently, however, my account was suddenly banned, and I am unable to determine the cause. I have double-checked my emulator settings and ensured both Gameloop and PUBG Mobile were updated at the time of the incident. Additionally, the in-game customer support file claim system shows a "Network error," which has prevented me from addressing this matter directly in-game. I have also emailed [email protected] but have not yet received assistance. Given my long-standing dedication to PUBG Mobile, as well as my investment of time and money (including RP and UC), this issue is deeply disheartening. I kindly request your team to investigate this matter thoroughly. I am confident that no violations have been made on my part, and I am eager to return to the game. If additional verification or information is needed, I am more than willing to provide it. Thank you for your attention to this matter. I sincerely hope for a swift resolution and reinstatement of my account. Best regards, Sajjad Hossain Jony Bangladesh Email: [[email protected]]

Solution:

For non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim. And if your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support....

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