Are these PUBG support employees or scammers?

Today, I received a message from this source saying that they will recover my account. Do you think this is from PUBG support? Also, I received an official email from PUBG. Does this mean the person is a PUBG employee? Is this possible?

Solution:

Hello, @Umair0595! This is a scammer and may attempt to steal your account and personal information. Please refer to this announcement for more information....

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