Unable to Launch Dash 1.8.5
I just activated the perpetual license on a previous version of Dash (possibly 1.8.3) installed last month. After that, I updated to Dash 1.8.5 by overwriting it in the same location. However, after launching UE and clicking the Dash button in the toolbar, nothing happens.
UE output log shows the following error:
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LogPython: Error: Traceback (most recent call last):
LogPython: Error: File "<string>", line 1, in <module>
LogPython: Error: File "D:\UE_install\Dash\Modules\GN\GNL\GNLSetup.py", line 4, in <module>
LogPython: Error: from GN.LicenseManager import LicenseManagerWindow
LogPython: Error: File "D:\UE_install\Dash\Modules\GN\LicenseManager\LicenseManagerWindow.py", line 6, in <module>
LogPython: Error: from PySide6.QtCore import Qt, QSettings, QEvent, QPoint, QObject, QRectF
LogPython: Error: ModuleNotFoundError: No module named 'PySide6'
LogPython: Error: Traceback (most recent call last):
LogPython: Error: File "<string>", line 1, in <module>
LogPython: Error: File "D:\UE_install\Dash\Modules\GN\GNL\GNLSetup.py", line 4, in <module>
LogPython: Error: from GN.LicenseManager import LicenseManagerWindow
LogPython: Error: File "D:\UE_install\Dash\Modules\GN\LicenseManager\LicenseManagerWindow.py", line 6, in <module>
LogPython: Error: from PySide6.QtCore import Qt, QSettings, QEvent, QPoint, QObject, QRectF
LogPython: Error: ModuleNotFoundError: No module named 'PySide6'
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This issue occurs in both UE 5.4.4 and 5.5.0, and I found the version NO. seems to display incorrectly.
I've tried uninstalling Dash using the Uninstall.exe file in the installation directory and then reinstalling it, but the issue persists.
My OS is Windows 10(22H2), and Dash is installed in 【D:\UE_install\Dash】
I'd like to roll back to the previous version which was working fine for further testing. Unfortunately, I've already deleted the old installer, and couldn't find any historical versions available on the official-site🥹
9 Replies
The attachment text above is the Dash InstallationLog.txt 🙂
Here’s a report about my latest testing progress😃 : I found the installer seems to be the 1.8.3 version (the 573MB one) in the historical files and reinstalled Dash. It appears to be working properly in UE now, but the version number displayed in the plugin manager is still incorrect (as shown in the attached screenshot）
Check your other plugins. I got the same problem with the DazToUnreal plugin installed in the wrong UE Plugins subfolder. After dragging it into Plugins/Marketplace everything wents fine.
Oh, thank you for the answer! Do you mean I should place which folder from Dash into the Plugins/Marketplace folder? Or is it possible that an incorrect installation path for other plugins is causing Dash 1.8.5 not to launch? (In UE5.4 I’m using for testing, I’ve only installed the UAssetBrowser and CosmosRocket asset browsing plugins, without any others, yet Dash 1.8.5 still won't work🥲 )
Hey!
Fyi: Der_urig, means what he mentions here: https://discord.com/channels/826908885024636989/1332308905560379452/1332317453652332545
Another idea, when you installed Dash 1.8.5, as a final final step, you should have seen an popup mentioning that console windows might appear, did you see such console windows appear? from Dash 1.8.5 the installation of dependencies such as PySide6 as mentioned in your output log is done in auto opening console window/s that appear when you have gone through the installation. Can you perhaps try to install 1.8.5 again and see if these appear?
If they appear, let them run through, they will close when they are done. But keep an eye on them if you see any red errors👍
Regarding the version number in your pic, the numbers when checking there is not actual version numbers. To check proper version, open the main Dash menu, you will the see version there at the top 🙂
Hi Daniel~ Yes, I noticed the console window prompt when I first installed 1.8.5, and I also checked the update documentation, so I didn’t take any action and just waited for it to execute automatically. However, it closed very quickly, and I didn’t have time to read any of the information displayed. The same thing happens whether I install it in administrator mode or not...🥲
Alright good to know, thanks.
Then most likely it fails, and you might have a similar issue as another user: https://discord.com/channels/826908885024636989/1332239644993130591/1332248545557876748
So you can wait and see if they find the problem there, try it. If that doesn't work we do separate investigation for you👍👍
It could also be a issue due to Windows 10, we Don't actually test it ourselves on w10 anymore so if you can update to w11, it is worth a try as well 👋
Ah, I think I know what the issue is now. Based on the prompt above, I remembered an issue I encountered before when using AI tagging, and I suspect it might be related to the network (my location might not be able to connect to the net-environment required for the PySide6 installation). I just turned on the global VPN and tested reinstalling 1.8.5, and it worked!
Thanks, Daniel~👏 I’ll follow up later on the issue I mentioned in the previous email regarding AI tagging getting stuck on some asset packs.👍
Oh wow, great that you sorted it out!
Sounds good👋👋