My account was stolen and sold
I can't recover my account, I haven't had it for almost a year. Nobody helps, I have created a request many times. But unfortunately, nobody can help me because I don't have my main device.
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
33 Replies
All that money and effort went to waste
How do you know that's sold?
I know my own ID by heart
Someone is playing. The person playing is my best friend. I reported him to the police, that's why he got scared.
He can't play, I also looked at his devices but I don't have an account.
In fact, there is not even a game
I answered all the questions asked to us in the account recovery section correctly, all of them. But as I said, I need a main device.
Why doesn't anyone check my messages?
Wait patiently.
HELLO
Dude you wrote it in the wrong place
Can you remember what was your main device or at least the device that is most used to play the game?
wait you literally reported him to the police??
WHATT
Yes sir, tecno camon 18
Yes i did it
lmaooo ur funny asf
Because he also stole my phone at the same time
it’s still funny
Hahahahha
But it really wore me out and I'm still very upset. It may sound funny.
@.Ṇadïa.🌴
So you can fill the recovery form with this information.
I told you it doesn't work, they reject it. My receipt (my payment history is invalid. Because it's been too long.) If I could do something, I haven't written a message to this server yet. Please help me @.Ṇadïa.🌴
@.Ṇadïa.🌴 Also, I do not have this device right now.
Please dude
Imagine reporting a pubg mobile player to the police because they got access to your game acc and sold it, like what are police going to get the dog unit and do a manhunt for a mobile gamer🤣🤣😂😂
It may not be in your country, but in our country, theft is a serious crime. Also, my account wasn't the only one stolen, my phone was stolen too. Mr. Kokushibo173 (Finally, do not bother me by writing a message here. I did not create this request to see your comments.
Oh if you phone got stolen then that's fine, but if he only took your acc why would the police do anything for a game, sorry didn't know it was your phone as well no need to be angry😅
I guess you, the esteemed authorities, took such a precaution because I was dealing with this here?
Here is what it says: (image 1) Your request was denied. Please try again from a device you use more often.(image 2): a suspicious transaction was detected. Before creating a request, please contact pubg mobile security team. If you do this, the case will be reviewed manually.
I have been waiting for an explanation from both you moderators and the authorities for days. But I still haven't received a response. This situation makes me sad 😦
@.Ṇadïa.🌴
I think that account is gone for good, start over
Don't say that 🫠
Friends, please do not respond, only the authorities should respond. Discord is banned in our country. I cannot look at it all the time.
When an account get stolen like this and these events have taken place you will likely have permanently lost it and have to start over unfortunately
It's been a year right?
If u give his in game ID I can try help
Who are you
I trust the justice of the Pubg mobile security team.
So why should I trust you?
@kokushibo172
U know what you can be rude, will see if you get your acc back, your the one who has to restart over
No thanks man. Since I created this form, dozens of people have contacted me saying they are hackers and can recover my account. Q You are probably one of them. DO NOT WRITE ANYTHING HERE AGAIN
I opened this form days ago. I'm waiting for it to get old and someone will write something. DON'T DO IT
womp womp
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
What's that flair
I wish you had read what I wrote.
who do u think you are bro, crying cuz someone is stating facts, i wrote here what can u do, stop using this post to type absolute rubbish without thinking
I read everything you wrote. It still seems ridiculous. I am not asking for your help here. I am asking for help from the authorities. And as I said, I think you are a scammer. What can you do to help me? Nothing. So don't mess with me. I'm already sorry.
@kokushibo172
No one messed with u, I told u in the beginning already that I believe the way it is your acc is gone, there is no need to waste authorities time for a game when they cud be dealing with general crime and emergency just for a mobile game, you need to chill cuz u just talking without thinking