Please Give Me Reply Pubg team

Assalamualaikum... Hi! I have an award in pubg event in wow map, everyone receives their payment but I didn't receive mine , it's been two weeks am logging in my account in a freelancer, but that was not working now I have my account login after 2 weeks , 5 days ago but they are saying your application is under review and they are saying wait we'll review and answer uh now it's been 5 days there's no reply, kindly answer me what's the problem behind this issue thank you... PUBG TEAM ....