Stolen account long time ago.
Hi. Was playing pubg mobile in 2023 and then stopped playing for some reason. Now tried to log into my account but it was stolen. Tried to restore through the system, but the questions that are asked there are about the last half year and the last time I played was in 2023. The application to restore the account has been canceled. I have receipts for 2023 where you can see what I bought and when. Also my e-mail is still linked to this account because the scammers can't unlink my e-mail. Also i have information about my old nicknames and friend nickname i played with, UID, region where i played from and some of old screenshots made when i played this game. How can i recover my account? System is not a solution my data is old cuz i didnt played for a long time.
Solution:Jump to solution
Hello. :r_pengwave: Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
1 Reply
Solution
Hello. :r_pengwave: Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a support request through official support subreddit with your numeric user identification and a detailed description of the issue.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!