Who do I contact about accessing my account?? This is ridiculous!

On the 2nd of Jan I couldn't access my account due to 2FA, i've never set up or received any 2FA codes. I requested recovery twice and also submitted a ticket. I've heard nothing for 12 days and I really need access to this account. I can't contact support without logging in. This can't be the standard process surely? I've posted on here before and it didn't help, but it's my only option.
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