Account ban issue
#pubg Please unban my pubg account #pubg
Solution:Jump to solution
Accounts are suspended for violating PUBG MOBILE's terms of service. You can use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, feel free to submit an appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status. ...
44 Replies
I have the same thing i let someone borrow my account 🥲
If you feel it was banned by mistake only option to get it back is from in game customer support.
I did the file claim it said 5 to 7 business days
So that meets they gonna take ages
🥲
My account has been banned for 10 years as well. I am an OS user. I never know anything about cheating even if it’s possible in iphone or not.
The claim has been denied. They say you changed the metta/data. if i ask them to give me proof they won’t provide any proof.
I have been online every day for five years, I have been committed to all laws, I have never committed any violation and I was banned from entering. I swear that I have never used any cheating materials because I spent a lot of money on my account. Please consider the matter again. I want to solve this problem.
Solution
Accounts are suspended for violating PUBG MOBILE's terms of service. You can use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, feel free to submit an appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status.
@Nasir awan@Ardxx@CHILGOZA@محمد علي {E-94}
Can yall check the file claim option. Please i requested there and sended proof that i didnt play at that time
Us moderators are volunteer players, we cannot assist you with account related issues. Please wait patiently until you receive the claim results.
Alright thank you so much ❤️
“lack of support “ tencent doesn’t care about you lol
:))
U right
I showed them proof man
this is the reason why people aren’t really playing ts anymore 😂
gosh tencent is probably the most useless gaming company ever. Rockstar games do a better job than this shit.
I was banned for 10 years I just played in the livik-consequences mode, completed achievements, and first I was banned for one day because the game was too suspicious, and an hour later for 10 years
They dont trust me that i played this game for 6 years instead giving me a ban for 1 week or 2 straight 10 years
everyone should speak out about this issue
I wanna speak to fix the ban problems also man give them a warning atleast not straight 10 years ban
well that’s PUBG/Tencent for ya, all they wanted is that money
😐
F this
so like i was saying, everyone/anyone who has been banned without an factual reason should speak out
I am with factual but it aint me who played it at that moment and i didnt know the other one used cheats
I gave my acc as a trust with qr code
Like this why im saying i understand for ban but atleast reduce it to a month or a week
wdym the other one used cheats? like did someone access your account?
Not 10 years
correct
Yea someone had access to my account
And he cheated without me knowing
Got banned
oh, so that’s totally a different story
I showed them xd that i wasnt playing or anything
Not make my first ban that i didnt even play 10 years
well tencent should use ip thingy’s let’s say if someone longs into your account from an different country fastly. then she should temporarily lock the account to make sure.
Idk about 10 years ban. But pubg doesn't have transparency in this case.
For 10 years prob ill be dead or either a father
If it doesnt atleast bro let them reduce it
yeah i’ve noticed
I legit would take 1 month or even 2 month for cheating but not straight away 10 years
it does show in their TOS. and also with the iP checker then they should look at that instead of immediately banning your account
Ban for cheating should be permanent. Not 10 years
Well in other cases yes but did i cheat no
like wtf is the point of waiting ten years… they aren’t even making any money from 10 year ban people 🤣 they’ll just find a different game
Yup
it should be 6-7 months
For people who do it for fun and got no file claim
Others that have to 1 week or 2 months
Not straight 10 years and not even wanting to listen or check the file claim
What are the chances that I will be unbanned?
10 year bans are permanent. It will not be lifted even after 10 years pass.
You can refer to the reply I shared earlier @Airon ☠. ^