Can someone help pls
Stolen acc
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
32 Replies
Hi
Ye
So
My acc is stolen
And i cant take it back
Its been 3 months
There’s nothing we can do bro
What do u mean we cant do something
Like we can’t get back the account for u
I know but
What can i do?
Tbh nothing u can try contacting pubgm support?
I did
But they
Always filled the wrong things in there
And it doesnt work anymore
Its closed
Then u can’t do anything then
So im just gonna lose my account that i spend thousands to build it?
Yes
Sad to say it but yes
That doesnt make sense
How?
Why tf are we playing this game if we can lose our account so easly and not get it back
May i ask how u lost ur account?
Gmail
It was stolen a long time ago
But nothing happend
When I’ve returned from my vacation
I couldnt log in
How u lost ur gmail
Like u gave it to someone?
Or what
I sold my old phone
I couldnt reset it
The screen was broken
Its my fault but i just dont get it thsts
Its so easy
To not get it back
Ive send some mails
To support
U can’t get it back
Like they can’t do anything bro
Ive told everything
I know everything about my account i can give every detail and they cant do anything?
If that person have not changed the gmail u can try logging into the account with ur gmail and use verification code to enter
Nope
This game is just crazy
I mean it’s ur fault bro
Can’t blame the game
I know its my fault but it doesnt matter
Everyone can lose their account
Why does the support exist in the game if its useless
Bro they can’t just log into ur lost account and just give it back to u
They can if i give them the correct information
And they can look up my device
That was connected to it
Idk what to say
There is nothing to say
If i give them the correct information
They can look everything up
My devices
That were connected
To my acc
If its accurate
That means that its right
They can also look up where i logged in my account
Idc about the account anymore why would u create a support team if they dont do their job correctly
This pisses me off
Understandable
You cant do anything im not blaming you
Paying people to just reject everything and drinking coffee
Why
And if i send a mail to about the situation and those useless guys are telling me to wait 5 days
And im getting nothing back
After 5 days
Not even a rejection mail
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!