Error 1000 even though all DNS records are grey cloud
Currently having an issue where I get the Error 1000 (DNS points to prohibited IP) even though all of my DNS records in cloudflare is grey cloud. In the error it asks me to change the DNS A records for accounts.<my-domain> to resolve to a different IP address. I am using clerk as auth and I therfore have a CNAME record (not a DNS A record) for accounts that points to the clerk accounts service and according to the clerk dashboard it is configured correctly. Everything worked as expected for a couple of weeks and then suddenly it stopped working and I started to receive the error 1000. The weird thing is that I have the exact same setup for another domain and it still works flawlessly. Tried tweaking every setting and double checking my DNS records (no duplicates to same ip) however it still does not work as expected. As a last resort I am asking here for help before I move back to the old DNS provider.
6 Replies
This is gonna be a lot easier to debug if you share the domain. Could be a few things, but my first guess is maybe clerk are using Cloudflare themselves now and you need to add a custom domain in their system so a cf custom hostname is made?
sorry for a late reply. I need to add the CNAME for accounts that points to accounts.clerk.services. When I change ssl settings to off it gives me a too many redirects error.
accounts.clerk.services is on cloudflare so errors would happen if they didnt add your domain as a custom hostname on their side, usually this is exposed to users as a custom domain area of the app or serviceSo the issue is on clerks side? I have added the custom domain correctly according to their documentation and I have already contacted their support and I'm currently waiting for a reply :/
looks like it yeah
the dns for that subdomain seems fine
theyll need to check on their cloudflare account, not yours, why the custom hostname isnt active
so contacting their support is the right move
Ok thank you!