webscoket connection failed
Hey We've been running with your hosted services for quite a while.
The workflows seem to be working fine as there is no issue with recieving emails.
and the in-app inbox looks fine after refresh.
but sockets fail to connect and users can't receive in-app notifications.
Using: "@novu/react": "^2.3.0"
seeing this error in the console:
WebSocket connection to 'wss://ws.novu.co/socket.io/?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJfaWQiOiI2NmQwODc1MTk2NDUzZjdiZjQwNWU5ZmEiLCJlbWFpbCI6Iml0YXkucEBsYW1hLmFpIiwib3JnYW5pemF0aW9uSWQiOiI2NmIzNTcwNmFhNDIxOGQxMjZiYmJmNDkiLCJlbnZpcm9ubWVudElkIjoiNjZiMzU3MDc3MmNiYTFjN2Q0YzkwZGQ2Iiwic3Vic2NyaWJlcklkIjoiZjc0MWZiYTYtYjMyNi00NzJhLWI1ODItM2E0Y2Q1OTliNTU5IiwiaWF0IjoxNzM2MjU1NDI0LCJleHAiOjE3Mzc1NTE0MjQsImF1ZCI6IndpZGdldF91c2VyIiwiaXNzIjoibm92dV9hcGkifQ.FXEBBPid4Uw-dO9Hdf_-0lEoRmVEBdmzIyE7XnpJDMg&EIO=4&transport=websocket' failed:
We haven't changed anything recently regarding the integration
And currently no user is receiving in-app notifications
Edit:
more details:
this is the exact code:
<Inbox
applicationIdentifier={novuApplicationIdentifier}
subscriberId={userId}
appearance={appearance}
onNotificationClick={onClickNotification}
localization={localization}
preferencesFilter={{ tags: ['xxxx'] }}
/>
4 Replies
@Bundl3
Is this happening with other subscribers as well?
Can you share the browser details?
AFAIK it happens to all our users.
Chrome
Version 131.0.6778.205 (Official Build) (arm64)
AFAIK it happens to all our users.can you share few other subscriberIds to [email protected]
on it.