Postiz•4w ago

Ticket: Image Upload Errors on Facebook and Instagram

@Brotherperson Just created a ticket
Question: When uploading images to Facebook or instagram i get the following errors, after the error i need to reconnect the channels: Facebook:

{
  "error": {
    "message": "Missing or invalid image file",
    "type": "OAuthException",
    "code": 324,
    "error_subcode": 2069019,
    "is_transient": true,
    "error_user_title": "Image required",
    "error_user_msg": "Ensure your page post contains an image that can be used in an ad.",
    "fbtrace_id": "AVyId7pLWKptNFfp8PvvEyq"
  }
},

Instagram
{
  "error": {
    "message": "can be accepted as media type.",
    "type": "OAuthException",
    "code": 9004,
    "error_subcode": 2207052,
    "is_transient": false,
    "error_user_title": "Media download failed. The media-URI does not meet our requirements.",
    "error_user_msg": "The media cannot be retrieved via this URI: https://postiz.mywebsite.xyz/uploads/2025/01/02/ca37fa314d9cd64c3ae9149341bcda31.png. Refer to the section on limitations in our developer documentation for more information: https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-user/media#creating",
    "fbtrace_id": "AaWyfs_bKx2JqCoWKZXZ1lH"
  }
}

{
  "error": {
    "message": "Missing or invalid image file",
    "type": "OAuthException",
    "code": 324,
    "error_subcode": 2069019,
    "is_transient": true,
    "error_user_title": "Image required",
    "error_user_msg": "Ensure your page post contains an image that can be used in an ad.",
    "fbtrace_id": "AVyId7pLWKptNFfp8PvvEyq"
  }
},

Instagram
{
  "error": {
    "message": "can be accepted as media type.",
    "type": "OAuthException",
    "code": 9004,
    "error_subcode": 2207052,
    "is_transient": false,
    "error_user_title": "Media download failed. The media-URI does not meet our requirements.",
    "error_user_msg": "The media cannot be retrieved via this URI: https://postiz.mywebsite.xyz/uploads/2025/01/02/ca37fa314d9cd64c3ae9149341bcda31.png. Refer to the section on limitations in our developer documentation for more information: https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-user/media#creating",
    "fbtrace_id": "AaWyfs_bKx2JqCoWKZXZ1lH"
  }
}

Attempted: Tried posting to Facebook without a picutre that works. Tried posting with a picture made in Postiz, that did not work. Tried different pictures. All resolving in errors and needing to reconnect.
Working On: Posting on FB and Instagram
Using Postiz On: Unraid
Take it from here @Postiz

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