Are my new shoes defective?

I just received a pair of Solovair loafers as a Christmas gift. They look great but, as you can see from the photo, the sole of the shoe on the left is crooked. It does not lay flat. I have not worn them much, but they feel fine. However, I do notice that my left foot can either lay on the front or back of the shoe. It's almost like sitting in a chair with one slightly shorter leg. I do not know enough about footwear construction to tell if this is a serious problem. Will a bit of wear just even out the soles? Is this something you would get a return over?
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3 Replies
awz5082
awz50823w ago
if your shoe is lopsided, then yes, I'd call that a defect get them replaced/refunded
Holfram
Holfram3w ago
Solovair customer service will absolutely tell you what to do, a replacement is likely.
homework fan
homework fanOP3w ago
Alright thanks yall I honestly just didn’t want to wait another month bc of shipping to England but I’ll reach out

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