Transaction Error
Trying to buy a prepaid subscription. Getting an error (PayPal Buyer Revoked Pre-Approved Payment Authorization). Guess it is because i used the "chancel subscription" button on paypal (now that I know I am not gonna use that option again).
Thing is, PayPal is my only payment option.
Is there anything that can be done about this?
30 Replies
I think you need to create a regular subscription first to renew the billing agreement
and only then can you add money manually
ok
gonna try that
neither recurring nor prepaid work :-/
Any other option?
Everything I'm reading says you have to go through the checkout flow again to reset it. What options are you selecting in checkout? Are you enabling autorenew?
You might need to use a different payment method then. Do you have access to a credit or debit card?
Outside of contacting PayPal I'm not sure how else you fix that
Sadly I have no alternate option.
Have you tried using the "Update Payment Method" button?
Did that and it changed the error message
Yeah I think you'll have to contact PayPal then. I don't know that we can fix this from our end
well, damn
PayPal is not really known to care
Are you able to re-activate the billing agreement within the PayPal interface?
I'll check
I do not see that option
It's just telling me "inactive"
Not sure what else you can do then. I don't know if making a new account with us would change what PayPal thinks from a billing agreement perspective
I'll try contacting PP. Not having much hope though :-/
Thx for replying!
I got it to activate again. No idea how, but it shows up again when I filter for active
still not working though
Hm. You tried going through the checkout from scratch again?
All the methods originally suggested?
I'll try everything again
updated payment method.
still not working though
I'm not seeing the most recent failures in the transaction log
so I think you might be getting blocked by anti-fraud
I'm creating a new account rn
Try waiting 3 hours and try again
will see if that works
seems to work
Thanks for the help