Hello, my account has been stolen and I want to recover it. It is urgent
Peace be upon you. My account was stolen a long time ago, and I tried to recover my account more than once, but I was unable, because the thief was trying to prevent me from recovering the account. He was able to steal it successfully, and I have not been able to recover it until now, and a long period of time has passed, from one month to 7 months, until now. I can return it, and I had all the required evidence confirming that I am the real account holder. However, you did not help me recover the account, and now I am begging you to Help me recover it from the thief, and I hope you understand the matter and help me with all my hope from you, and I have the evidence that I had when the account was with me, the dates of shipping some of the tokens to the account, the old name of the account before it was stolen, and so on.
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
6 Replies
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
The problem has not been resolved and I cannot send a complaint from within the game
I want you to help me because the account was stolen 8 months ago and I filed a complaint and was not returned to me.
When I submit a complaint within the game, it asks me for information from a recent period, and I am telling you that the account was stolen a long time ago, 8 months ago. Therefore, my request is rejected, and I have the correct and accurate information, but 8 months ago, the support in the game does not ask me for this and cannot understand this.
I ask you to help me and I will send you all the information that proves that the account is mine?
Please?
Try this option.
It didn't work
Please feel free to contact the in-game customer service.
I contacted them and they did not solve my problem