I got hacked and no one would help
UID 5769807316 On April 22 2024 i received suspicious email of log in to my account but i was inactive for a while so i didn't pay attention until few days later i received more emails and unlinking my linked media and he was able to add a phone number and enabling secondary verification when i try to log in with email since this is the only link he was unable to remove. I have the oldest uc purchase and own th email linked since ever and have screenshots inside the game with old dates. The customer recovery team does not help at all.
Solution:Jump to solution
Hello, @shalaboka0
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
1 Reply
Solution
Hello, @shalaboka0
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!