Problem
Hello i recently unlinked my long lost email address through ingame account recovery, after my claim was successful, i was left with apple id as the only login option, which i didnt know you guys changed how the claim used to be, because it didnt ask me to link new email address, so all this aside, iam trying to link my email address and phone number but it asks me i need to log in 15 days out of 30, and pubg also removed my device from trusted so i cant do anything to my own account, i have been actively playing my account for 5 years and now i need to wait to have access to my own account? And you guys dont even show me how many days i have logged in so far and my account is not secure at the moment since there is no 2FA enabled. Please help me 5634696565
Solution:Jump to solution
Please contact the in-game customer service if you still require assistance.
16 Replies
Hi @Visor
what is problem ?
@Polakrodak77 hi
I have a serious issue
Can u help me
yeah
i have help you
Soo recently I tried to login my account from the 3rd link (phone number) but it says this
And then i tried from gmail to login my account a new account was made
From level 1
And my facebook has a face verification can u help me in this?
How can i login my pubg account
🥲
@Polakrodak77
and the email address has been verified, but the problem is with the telephone number?
Have you tried deleting the game, resetting the phone or forcing the application to stop?
Brother that issue is with my gf account not mine
I tried in my phone too but not working
Same issue is coming
He email is not bound with pubg mobile
Only phone number
wait, I will look for the error code visible on the screen on the Internet, maybe I will find something and maybe we will solve this error
Ok sir
Waiting
and how long you have had this error on your account
and wait i searching fix this error
From 4 hours
@Polakrodak77 brother you found anything?
I'm sorry but I don't know the solution to the problem and I don't know how to fix it
You know anyone who can fix this?
no
Experiencing error codes 9999 and 2001 in PUBG Mobile can be frustrating, as they often indicate connectivity or server-related issues. To address these errors, consider the following steps:
1. Check Your Internet Connection: Ensure you have a stable and strong internet connection. Switch between Wi-Fi and mobile data to determine if the issue persists across different networks.
2. Restart the Game and Device: Close PUBG Mobile completely and restart your device to refresh system resources and clear temporary glitches.
3. Update the Game: Verify that PUBG Mobile is updated to the latest version, as updates often include fixes for known issues.
4. Clear Cache: Navigate to your device's settings, find the PUBG Mobile app, and clear its cache to remove any corrupted temporary files.
5. Reinstall the Game: If the problem continues, uninstall and reinstall PUBG Mobile to ensure a clean installation.
6. Contact Support: If none of the above steps resolve the issue, reach out to PUBG Mobile's customer support for personalized assistance.
It's worth noting that similar error codes have been reported in other games, often linked to connectivity problems. For instance, in Warhammer 40,000: Darktide, error codes 9999 and 2001 were associated with disconnections during gameplay, attributed to local connectivity issues.
Additionally, some users have encountered error code 9999 when attempting to log in to other mobile games, such as Guardian Tales, indicating a potential issue with the game's login process.
While these examples pertain to different games, they highlight that error codes like 9999 and 2001 are often related to connectivity or server issues. Therefore, ensuring a stable internet connection and keeping the game updated are crucial steps in troubleshooting these errors.
For a visual guide on fixing similar login errors in mobile games, you might find the following video helpful:
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Solution
Please contact the in-game customer service if you still require assistance.