Account empty and cannot submit support ticket
Hi, I know this isn't the right place to post but my cloudflare account is empty. I can sign in successfully however it just has an empty portal. I can't even submit a support ticket from it to get help. Kind of at my wits end here. Hoping someone can point me in the right direction
7 Replies
Empty portal can mean a few things, do you have a screenshot?
Sure
The select an account pops up when attempting to navigate to anything like "my account" or "billing"
oh I see
that means you gave super admin access of your account to someone else and they revoked your access
If I try to open a support ticket it sends me back there as well
Ok, thank you for the confirmation.
if you know who did that you can ask them nicely to give you your account back, otherwise I'm not sure there's a way to get that user profile into a working state and you should abandon it and sign up with a different email
I'll speak to the previous manager for this account. Thank you so much at least I have confirmation it's been revoked