My account has been hacked
My account has been hacked since 25th October. I always try to claim report my account and its doesnt work. Until when i try to claim again, i have a notification like this. What should i do?
Solution:Jump to solution
If your issue is not resolved after receiving a response, you may create a post through with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
5 Replies
Are you able to click on the Safety Team and contact them?
Yes i have, i have fill the form. And the result on the 1st pict
Do you still have access to your game account and are you able to edit or remove your linked accounts within the game?
No i dont
Solution
If your issue is not resolved after receiving a response, you may create a post through with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!