my account got stolen
what can i do if my pubg account got stolen??
Solution:Jump to solution
You will not be able to submit another account recovery request through the account recovery tool for 3 months after a successful claim. Please reach out to the in-game customer service if you require further assistance with this.
If your issue is not resolved after receiving a response, you may create a post with a description and your numeric user identification on the official support subreddit....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
18 Replies
i have uc purchaces recites
@Piston
Do you still have access to the account?
no also am using emulator and i did file a claim but it said this
Solution
You will not be able to submit another account recovery request through the account recovery tool for 3 months after a successful claim. Please reach out to the in-game customer service if you require further assistance with this.
If your issue is not resolved after receiving a response, you may create a post with a description and your numeric user identification on the official support subreddit.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
in-game customer service how can i do this ?*
You can contact them from the customer service option in-game or by sending an email to [email protected].
ok thanks
how much time does it take to get a respond from them ??
You can expect to receive a reply within a few working days.
ok thank for the help
MY facebook account is steal linked to the pubg app but when i enter it takes me to another account
i spoke with the stealer and he isnt going to give me back the account
@delfin🐬
@Quendi
i emailed the pubg support + made a post in the subreddit
@Quendi can i request a voice call ??
If you have already contacted the customer service and also created a post on the support subreddit then please until you receive a reply.
Am asking just to lnow what are the proofs that i need to get it back
You can refer to the reply you will receive from the PUBG MOBILE Team regarding this. We are unable to help you any further through the community.
Ok thanks