Hacked, Cannot link because I haven't logged for enough 15 days
Basically that, My 4 year old account (inactive for about a year) was hacked and i can't unlink since the hacker (or someone i assume that purchased my hacked account) keeps logging me out. I have more than enough evidence, I did file claim but was rejected.
I logged via mail and password while i assume he logged via play games, and facebook account is likely my deleted facebook.
i have acces to the email connected to mail logins
and only a matter pf time untill the guy unlinks my mail
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
15 Replies
edit, i did try to contact the hacker, he claims to own my account, and also said "good" before kicking me out of team and going offline soon. Did not respond to me
Remove his device from the Authorized Device section and enable secondary verification
i can't, i'm not logged for enough days
You can’t enable secondary verification?
no?
i haven't linked number
and i need to log for 15 days
i use my old mail to log in, and he can unlink my email anytime
Link your number and enable secondary verification
i need to log in for 15 days i can't keep the streak because he keeps logging me out
Show me the screenshot of the error
Also will it not allow you to press the ‘Remove’ button I circled in the screenshot?
i need to log in for enough days too....
i haven't touched my account in like a year straight
Ok wait for further assistance
It's been an hour :catok:
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!