Account recovery help
Dear pubg team,may UID 5322640425
My account has been maliciously linked to someone else social media, email and phone number that's why i'm unable to login my account. Even it's my personal account & i'm using it from many years. I have all the authentic and accurate information that i filled which were proved the ownership of my account. It's my humble request to you kindly take a look on the information that i filled above, reset those link and transfer my account on reserved email that i enter in 15 box. I'm very worries about it. I spend a lot of money on it. Kindly reset all the links on behalf of my request. I'm very thankful to you for this kindness. You're my last hope.
Solution:
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If you are not able to access your account because it is hacked or compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.
If your issue is not resolved after receiving a response, you may create a post with a description and your numeric user identification on the official support subreddit....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
9 Replies
Solution
If you are not able to access your account because it is hacked or compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.
If your issue is not resolved after receiving a response, you may create a post with a description and your numeric user identification on the official support subreddit.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
I send claim many times but it's rejected because of may old device lost 😢
Please mention this when you contact the customer service and if possible include proof.
I got phishing link may account was scammed
I have to send many times proof and mail also to Customer care bt they didn't help me so far
In that case you might try to create a post on the support subreddit as I mentioned in my previous reply. :TH_BunnyFlower_NF2U:
@delfin🐬 can u send me link please
You can find the link in my previous message here. ^
I already submitted this also bt Pubg support team do nothing
😢