Recover my account
Is some option to recover my account,i have that problem when i enter to my account,but I lost my e-mail from account.
I enter on new Phone.
You can see on picture.
I can give e-mail: [email protected]
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
9 Replies
I can't read!
??
The word that your language display i can't read Russian
I can send you in ENG
Ohhh this type uhh did you log in this account on new device?
In this type there's someone gotten your password
And your secondary code
This type of problem better ask for mods i can't help because I'm not a mods I'm just helping random people
And yes if you got this type of notice it means someone had gotten your password or you log in with a new device
Idk but yes i logged in new device
I lost my Old phone
Ahh that's explained it why you can't log in
Yes in new device you log in it will marked as suspicious device
To recover just reset password
Make sure you don't lost the gmail account
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!