Sending WhatsApp Messages from Multiple Business Accounts in Integration Store: Feasibility and Chal
If you have multiple WhatsApp Business accounts integrated in an integration store and want to send messages using these accounts, it is crucial to understand the limitations set by the API documentation. Specifically, the inability to override the integration identifier in your requests could pose a challenge.
As per the documentation:
The integration identifier determines which WhatsApp Business account will be used.
If overriding the integration identifier is not supported, routing messages through a specific account dynamically is not straightforward.
3 Replies
@Dhiraj
Sorry, but above text looks like AI generated and it is not clear what is your exact issue?
@Pawan Jain
Apologies for the earlier message. I have a use case involving multiple WhatsApp Business accounts created in the integration store.
For Example, in email , when I have multiple accounts, I can specify the integration identifier in the override object to dictate which account the email should be sent from.
Is it possible to achieve similar functionality for WhatsApp? Specifically, can I specify an integration identifier in an override object to select which WhatsApp Business account should handle a given message?
Looking forward to your response.
@Dhiraj
Unfortunately, currently no. Chat providers like whatsapp does not support integration override