Need Help with My account :(
Hi everyone,
I hope someone here can help or guide me. About 11 months ago, I found out that my PUBG Mobile account was being used by someone from Uzbekistan. They linked an unknown email and phone number to the account. Luckily, I still have access to it through my Facebook.
Recently, I submitted a support ticket to resolve this, but it was denied without a clear explanation. I’m looking for someone from the support team who can assist me in recovering full control of my account and removing unauthorized links.
Any help or advice would be greatly appreciated. Thank you!
Solution:Jump to solution
Hello, @Vargas:]!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
3 Replies
Solution
Hello, @Vargas:]!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a support request through official support subreddit with your numeric user identification and a detailed description of the issue.
@Quendi Hello!
I recently submitted an account recovery request for my PUBG Mobile account (UID: 5123468561), but it was denied because I couldn't provide information about the last six months. I would like to clarify that I have not accessed this account during that time, as it was hacked. However, I have other details to prove I’m the rightful owner of the account:
Account creation date: Around six years ago.
Account linked to my Facebook: I have full control of the Facebook account and can provide screenshots as proof.
Emails from 2020: I verified my PUBG profile through Facebook, and I can share these emails.
Previous usernames and teammates: I know the names I’ve used before and the people I’ve played with.
Device history: I’ve only logged into the account using three devices in six years.
This account means a lot to me, and I hope you can reconsider my case with the details I’ve provided. Please let me know if there’s anything else I can do to assist with the verification process.
Thank you for your time and support.
I even have they history of a payment that i did in 2020 for the royale pass
We are unable to help you any further through the community. Please refer to my first response.