Account recovery :(
HELP PLS! When I go to file claim it says 0 penalty records for this account… Please I have spent over 3000 dollars in this game I did not know I had owed money… I recently got a new phone and I had to get a new iCloud please I’ve had this account for so long. I really need help. Can someone please help me? I never received any alerts that I had charges that I needed to pay… I have spent tons of uc and would hate to lose my account. I changed iCloud because I had to get a new phone and forgot old iCloud password… I have had this account since season 8 and I’ve been playing this game since season 3… I just really can’t lose this too… the only damn thing that I spend money on.
Solution:Jump to solution
Hello! If you made a purchase on Apple Store and requested a refund, the system will automatically reclaim the corresponding amount of UC. (If there was insufficient UC when the system attempted to reclaim, it will continue to reclaim UC up to the owed amount when more is purchased.)
You will need to pay back the amount of UC owed before your account can get unbanned. Feel free to reach out to the customer service via in-game or by sending an email to [email protected] if you need further assistance....
2 Replies
Hello?? Can someone please help me
Solution
Hello! If you made a purchase on Apple Store and requested a refund, the system will automatically reclaim the corresponding amount of UC. (If there was insufficient UC when the system attempted to reclaim, it will continue to reclaim UC up to the owed amount when more is purchased.)
You will need to pay back the amount of UC owed before your account can get unbanned. Feel free to reach out to the customer service via in-game or by sending an email to [email protected] if you need further assistance.