Hello . My account got banned.
Got a problem, my PUBG Mobile account has been banned for 7 days for modifying the game code or data. I have never done this or cheat, i've been playing for 6 years already, got a lot of expensive skins and so on. Do you know what the problem could be?
Solution:Jump to solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit....
23 Replies
Solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
Thanks for your reply. Isn't there any other way I can get this fixed?
I tried using the File Claim option in game but nobody is answering or giving me any information. What other options do I have?
Have you tried posting on the official support subreddit?
No, is this an option? You think I can find some help there?
You may refer to my above response again.
I noticed the link, what I was asking is if I can find any "live" support there, someone that can really help me with this issue
Thank you for you answer again. I posted the issue, including the numeric user identification ( 577334397 ). Is there a way anyone will look into it soon? Please, this really is an issue..
Any news @.Ṇadïa.🌴 about my issue?
If this can help, i can provide with my Numeric User identification: 577334397. Thank you..
If this issue still not fix you gotta wait till it's December 2
Why would I have to wait for a violation I didn't commit? There was nothing wrong with my game files/account/etc. I haven't done anything wrong
Ask PUBG
Flag risk means so many player reported you
As you can see, I've already received a penalty for smth I didn't commit, it's not about a flag or reports
Bro you commit it because many people reported you maybe you're so good at game and many noobs report you
Bro, it says there that the system detected a violation: Modifying the game code or data. This is what I didn't commit but I got "punished" for it
Where is ut
Yea it show that even you didn't commit
So, you think it is because of the reports that I get?
(Account ID: 51645716845).
I have been a loyal and fair player for over 5 years,
same ma guy i got banned for 10 years and i dont even hack pubg needs to ban hackers instead of people who play the game fairly
It's my second account which banned for same reasons.
@.Nadïa.🌴 any news regarding this issue? My post on reddit support was deleted and I am still banned for no reason. Can anyone help me with this?
Post will not be deleted without a reason, you can check the reason why is it deleted.