Account recovery
Hello,
So I have had another unsuccessful claim of my account.
I don't know what else can I do to make you help me recover access to my account.
My origin of playing is Europe - Slovakia .
My account has been accessed from Middle East and Asia region.
My original Slovak telephone number has been deleted and replaced by Uzbekistan phone number which I do not own!
I ask you please help me with this matter.
Thanks in advance for your help. Kind regards
So I have had another unsuccessful claim of my account.
I don't know what else can I do to make you help me recover access to my account.
My origin of playing is Europe - Slovakia .
My account has been accessed from Middle East and Asia region.
My original Slovak telephone number has been deleted and replaced by Uzbekistan phone number which I do not own!
I ask you please help me with this matter.
Thanks in advance for your help. Kind regards
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
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