N
Novu•3mo ago
tonyht

Socket updates stopped working!

We are on eu.novu Since this morning, I noticed that socket updates are not working anymore. read / unread's are not updating, and the inbox isn't receiving new notification socket updates anymore. We didn't change anything, it seems to be an issue with your socket server / backend. Please help as this affects our production app
10 Replies
Novu_Bot
Novu_Bot•3mo ago
@tonyht, you just advanced to level 1!
tonyht
tonyhtOP•3mo ago
@Pawan Jain
Pawan Jain
Pawan Jain•3mo ago
@tonyht Looking into this on priority
tonyht
tonyhtOP•3mo ago
Thank you
Pawan Jain
Pawan Jain•3mo ago
@tonyht Could you please check if these values are correct? 
<Inbox
      applicationIdentifier="appid" subscriberId="subscriberId"
      backendUrl="https://eu.api.novu.co"
    
socketUrl="https://eu.ws.novu.co"
      subscriberHash="subcriberHash"
    />
<Inbox
      applicationIdentifier="appid" subscriberId="subscriberId"
      backendUrl="https://eu.api.novu.co"
    
socketUrl="https://eu.ws.novu.co"
      subscriberHash="subcriberHash"
    />
For me its working as expected.
tonyht
tonyhtOP•3mo ago
Yes they are correct. The inbox itself works, and the notifications are there on page load The issue is that there are no updates anymore with the socket connection So when there is a new notification, it doesn't receive it with the socket, the notification is only there after page load
Pawan Jain
Pawan Jain•3mo ago
@tonyht Do you see any error in console or network tab when notification is marked as read/unread ?
tonyht
tonyhtOP•3mo ago
No error, I see the succesful api calls to read / unread Hi @Pawan Jain, this issue is still happening now. It's a big problem for our app right now
Dima Grossman
Dima Grossman•3mo ago
@tonyht could you please send to [email protected] the email address associated to your account so we can escalate this with our engineering team? Unfortuently I'm not able to reproduce this with any of our testing users. Will review deeper the logs associated with your tenant
tonyht
tonyhtOP•3mo ago
@Dima Grossman Ok sending soon

Did you find this page helpful?