[KIAI-361] Trouble with Role Rewards
I finished setting up the role rewards, then i did a sync, the roles that were given doesn't match the current level that user has.
Larena(39) were given a role for level 87, and this happens to multiple users.
Stacked roles is disabled, i used a custom formula.
Solution:Jump to solution
I did a test just now, it seems the issue is with the custom formula i used...
15 Replies
Hey @Riel! Our team will answer your post soon.
If this is an issue in your server, make sure you've included your server's ID (This can be found on the
/ping command), as well as which users are having this issue.
Once your question has been answered, you can mark your question as solved via Right click solution message -> Apps -> ✅ Mark Solution to help others find the solution via Answer Overflow@Riel what’s your server id
882221220643348491
Sorry I missed this! I'll take a look and see why. I think its just the sync part that didn't work, users should still get roles normally when needed
Yep sure.
Heya, not able to dig into this more until I get home from thanksgiving with the family, I'll look into this sunday :salute:
Oke no rush
@Riel, hey, apologies for the long delay in getting back to you. We weren't able to reproduce this, and as we're now on a festive break (https://discord.com/channels/744282929684938844/1167520756691906640/1318099696602054696) we won't be able to get back to this until January.
If we don't reply to you here before say.. mid-January, would you be able to ping me and remind me?
Ok, I'll try.
@Riel Heya, checking back in now that we're off break, have you had this happen anymore now (we've done a couple tweaks to this since this ticket was open)?
Ah, I haven't tried it again, I'll let you know when i test it again
Hey, have you had a chance to try test this again? We haven’t been able to reproduce the issue in our own testing.
Solution
I did a test just now, it seems the issue is with the custom formula i used...
there's a high chance it's on my end
so I guess this thread is done...you guys can close it
Cheers!