Service support and plan payment
I am currently using your service called "grand-strength" with the Pro plan, but during use, the cost automatically increases. I do not understand why the cost increases and there is no email notification of the cost increase. And if the cost increases, it only increases in the Pro package by $20, but I do not know why the cost increases abnormally. I hope your team can support and explain to me. Because the cost is increasing suddenly, I cannot pay without an email notification of this abnormal cost increase. I hope the team will respond soon. Many Thanks
18 Replies
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N/ARailway's pricing is mostly usage based, so you're charged for the amount of resources your service is using. As your services are using resources, the final cost will increase
Abnormal increases in cost could be due to increased traffic, memory leaks or perhaps a misconfiguration (like using a database over the public network). Although, it's highly dependant on your app itself and it's not an issue on Railway's side
You might want to look at what resource is causing the abnormal cost incereases (egress, memory, cpu usage, disk usage) and from there you can narrow down what's causing the problem. For example, increased CPU usage after a new feature was implemented would mean that the new feature is likely computationally expensive and that it needs to be optimized.
So what about the auto-renewal issue in the pro plan? I still haven't been renewed in the pro plan, but the cost has increased unexpectedly and there is no notification email.
auto-renewal issue? your payment likely failed and then we stopped retrying.
the cost increases because you used more resources, or added more seats.
So how can it be set to auto-renew. Can you guide me?
it's always auto renew, make sure your card has sufficient funds, or that your bank is not blocking subscription type payments.
Regarding the issue of resource consumption, I have no information for this issue. Do you have any solution for me? If possible, can you support me with a pro plan so that I can continue to use it? Because my ability can not pay with such high billing while not using it. If not, I would like to switch to another server. Please Help me, I need it urgently.
I couldn't explain it any better than fragly did, perhaps it would be worth reading over his message again?
So I have to pay the fee to use it again. If I recalculate the bill according to the plan, I can pay the same bill next time. Can you recalculate last month's billing for me?
I don't really know what you're asking, sorry
I currently have a billing for last month that exceeds my plan, because I did not read the document about your pro plan carefully, which led to adding too many members to the team, resulting in the billing exceeding my payment level. Can you cancel or support me with the cost so that I can continue using the pro plan? Many Thanks
the best i could do here would be to apply a $100 credit to your account, would you like me to do that?
So I still have to pay the old billing, I want you to support me on the old billing so I can continue with the pro plan. If it is exceeding my budget. Can you support me on this issue?
these credits will apply to future invoices, per our internal policies and for compliance obligations, I can't modify the cost on that invoice since it's already finalized.
Can I cancel or discount the old billing, so I can pay the cost of the old billing to continue with the server. please help me
No i'm sorry but we aren't able to cancel that bill due to its value, it would need to be paid, the credits will apply to future invoices so that you can recoup the costs that way.
Thank you admin for your support, I have solved the problem successfully. Hopefully there won't be any problems in the future
What did you solve? the invoice is still unpaid.