Unable to withdraw earnings as prepaid
I'm trying to withdraw my template kickacks to Github Sponsors, but the Submit button is greyed out (disabled). Above it it mentions that "Prepaid users cannot send credit transfers, but they may receive them. To send credits, please upgrade to a usage-based account." This stays no matter what amount I put or which withdrawal option I choose. This doesn't make sense for the earnings page - prepaid users should still be able to use the template earnings.
Solution:Jump to solution
verified, your pending withdrawal is now $490 - shall i proceed with the payout?
24 Replies
Project ID:
N/An/a
screenshot please
have you withdrawn before?
yes
i have no record of that in our database, but i see we have done a one time sponsor for you on june 19th in github
did you talk to matt for that?
yeah, i think he did that manually
i see
okay, ill assess my options and get back to you, its likely that ill do this one manually too and going forward you would need to be on a usage-based account.
thanks, still sort of confused, though - why should earnings be locked behind a usage based account? you cant send credit transfers with that page anyways
not sure sorry
@sixfalls - please check the page again
i see it - i forgot to mention but could you withdraw the entire amount instead? i used 100 to show that it doesnt work
what is the full amount
493
screenshot please
(100 already gone)
okay, let me verify that
Solution
verified, your pending withdrawal is now $490 - shall i proceed with the payout?
yeah, that would be great.
received, thank you :)
so this was a one time thing, going forward you will need to be on a usage based subscription
here are our docs on that - https://docs.railway.app/reference/pricing/faqs#how-do-i-switch-between-hobby-plan-billing-models
will that get rid of the hobby discount?
i'm not sure
that seems really hacky as well - i just have to throw away my credits i have in my account?
could i create a feature request to open up withdrawals for prepaid plans?