There is a client-side error with your network or device.
buy new phone when i play with in new phone it's gave banned when I play with old phone there no problem I try new device with other account no any problem
9 Replies
Hello, @ALIs! How often do you face this issue? Please also mention the device you're using.
I use ipad and my new device m1 pro but when I open I my account login in new device I got ban 1st I take 10 minutes then 2 hour now I got ban for 24 hours please if you have salution please help me and when I open in new ipad other they not give ban just on this id they ban
Please perform a routine repair of the game from the login page and reset your device settings one time through Settings > General > Transfer or Reset iPad > Reset > Reset All Settings, @ALIs. Restart your device and try again. Please record a video and share it here if the issue appears again.
But this time the gave me 1 week if I try what can I do than ?
Record a video before and send it here, @ALIs.
Yes I do but then you will remove 1 week banned for me I the gave again?
I have 1000 point for cong I don't want to banned 1 week help please
We may forward your issue, but may not be able to accommodate your request, @ALIs. Accounts are suspended for violating PUBG MOBILE terms of service. If you want to appeal for your account suspension, please use the File Claim option.
I do that already but I need fix for that
In my new device I used other it's working without banned
Why this account gave banned than ?
As mentioned previously, please follow the above troubleshooting steps and share a video recording of the issue if it still persists. Make sure that you pre-record the video.